Managers are forever grateful for the supportive teams they work with and all have staff they wish could be duplicated on a copy machine. Because we work with a variety of people, challenges will always be present. Our "Hot topics" will look at the reality of these challenges, helping managers by sharing their experiences. We can all benefit from those who have had success in meeting these situations of conflict.
How do you handle the employee who "everyone" knows needs to be shown the door, you have all the necessary documentation, but there is a "discrimination fear"? The employee may be obese, have a physical challenge, be from another country, or be in a recovery program for an addiction. According to the EEOC (US Equal Employment Opportunity Commission), types of discrimination include;
- Age
- Disability
- Equal pay
- National origin
- Pregnancy
- Race
- Religion
- Retaliation
- Sex
- Sexual harassment
Some employees may verbally threaten their manager by using the term discrimination and others use the weight of the nursing shortage as ammunition. The most recent case I was involved with was an employee who had threatened both the manager and the HR director with racial discrimination as they were walking the employee through the steps of termination.
In 2006, 75,768 individuals filed charges with the EEOC with almost 36% of them related to racial claims. gender discrimination was the next most commonly field charge at a rate of just under 31%. Of all the claims made in 2006, there were 403 suits actually filed. You can read more details about the charges, claims and outcomes of the cases at the Web site www.eeoc.gov.
What experiences have you had with this and how did you handle it? Were you surprised by the outcome? Who was your greatest resource that helped to guide you through the process? Did you find yourself in a situation where the organization was best served by "settling" the case?