Take a look at the following examples comparing the results of different feedback styles.
The preceptee learned how to successfully initiate IV therapy last week.
- General anecdotal feedback:
- IV initiation skills acceptable.
- Specific anecdotal feedback:
- Preceptee initiated three IV starts with a single attempt each time; aseptic technique used; patient stated that process was comfortable.
The preceptee has been consistently late for the service report at the beginning of the shift and disrupts the group when he does get there. The rest of the team members have complained to the preceptor about the rude, disruptive behavior, saying the preceptee is inconsiderate.
- Personality-based feedback:
- You have been very inconsiderate of the other team members.
- They don't like you interrupting report.
- Behavior-based feedback:
- You have been arriving at report late this week. Is there a problem arriving on time? When a team member is late, it disrupts the flow of the report, and items may be missed. What can you do to ensure that you are here on time?
The preceptor observes a mistake in the preceptee's transcription of a medical intern's order.
- Poorly timed feedback:
- You made a mistake and need to correct it (said while at the nurses' station and in front of the unit clerk)
- Well-timed feedback:
- Preceptor removes the chart to the dictation room and tells the preceptee privately, You made a mistake and need to correct it.
The preceptor observes the preceptee greeting the manager correctly, giving her name, and stating that she is a preceptee. However, she was not wearing her name tag.
- Evaluative feedback:
- Your name tag is missing, and the manager won't like it!
- Descriptive feedback:
- You greeted the manager according to the facility protocol.
- Can you think of anything that would help your manager remember you?
- Have the preceptee use critical thinking to discover the problem.
This is an excerpt from the book The Preceptor Program Builder. Click here for more information.