In October 2008, staff members at Riverside Methodist Hospital (RMH) in Columbus, OH, approached Sheryl Tripp, MSN, RN-BC, nurse manager for the gynecology/gynecology-oncology (gyn/gyn-onc) surgical unit, in hopes of changing the way nurses were issuing patient reports.

Tripp reviewed the current process on the gyn/gyn-onc surgical unit for patient reports, along with the unit’s Press Ganey patient satisfaction scores, and decided it was time to implement a new process for patient reports and end-of-shift reports.