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Aiming for the heart
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Editor's note: The following is adapted from HCPro's new book Stressed Out About Communication Skills, by Kathleen Bartholomew, RN, MN. For more information about this book or any other from our library, visit www.hcmarketplace.com.
In my role as nurse manager, I have visited more than a thousand patient rooms asking questions about patient care: Did your care meet your expectations? Is there something we could have done to make your stay better? It is the thousand answers to these questions that have taught me the most about nurse-patient communication. Quite simply put, patients either like their nurses or they don't.
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This is an excerpt from a member-only article. To read the article in its entirety, please login, subscribe, or try Strategies for Nurse Managers.com free for 30 days.
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