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  • Scripts for difficult conversations

    Scripting is a tool that gives nurses guidelines for handling situations more effectively. It can help with daily interactions with patients, peers, and physicians. And used correctly, it can be empowering. Having a few good phrases on hand for situations in which they are the recipient of or witness to horizontal violence can give nurses ammunition to disarm offenders professionally and hold them accountable for their actions. It also helps avoid negativity when addressing a problem with a peer. This tool lists some scripted phrases for dealing with negatives behaviors and difficult conversations.

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